Customized Training

Below are topics developed for the hourly staff members.  They are listed in order of how most clients set up their training programs but can be put delivered in any order that suits your needs:

• Introduction
• Knowing your Client
• Following the Steps of Service
• Service Standards
• Floor Manners and Station Presence
• Menu Knowledge
• Beverage Service

The modules developed for the leadership levels are designed to be delivered to all levels of management and can be tailored to suit an audience leaning more to the entry level positions or towards management at the Director level.  Below is the list of courses designed for the restaurant manager:

Module 1 (under graduate level)

• Entrepreneurialism
• Knowing your Client
• Tools to Knowing your Client
• 4 hour segment on how to prepare and deliver and effective shift briefing
• Product Knowledge
• Be the Standards!

Module 2 (graduate level)

• Accountability - Analyzing the P&L
• Menu Creation
• Pricing your Menu
• Menu Engineering
• Marketing and Promoting your Restaurant